5-star boutique hotel · Uçhisar, Cappadocia · 116 rooms
FAQ
Rooms, facilities, spa, dining, activities and booking. Concierge: +90 384 219 31 94.
Rooms
Is there a TV in the rooms?
Yes. All rooms have a Smart TV. YouTube is available; Netflix is via your own account.
Is Netflix available?
Yes, with your own account. A hotel account is not provided.
Do rooms have a view?
88 rooms have valley views from the room or terrace. Visibility depends on the room number, weather and whether balloon flights operate. Padishah Suite (D245) does not have a valley view.
Is room D218 windowless?
Yes. Room D218 has no window.
Can the fireplace be used?
No. Fireplaces are decorative and not for use.
Is an extra bed available?
Not in Standard Superior (max 2). Deluxe and Deluxe Suite: one extra bed, max 3. Senior, King & Queen and Padishah: two extra beds, max 4. Charge is 50% of the room rate.
Can beds be split as twins?
Standard Superior has a non-split double. Deluxe twins: D225, D230, G412, G441, G451, G481, G490, G491, T520, T531. Deluxe Suite twins: Ç321, Ç330, Ç331. Others are king / non-split.
Are there connecting rooms?
Yes. Connecting rooms are available for families; examples include D216–D217 and D230–D231. Please mention this when booking.
What socket type is used?
Standard sockets. Converters are provided.
Are there accessible rooms?
Yes: Ç310, Ç311, G410, G411, G412. There is a lift.
How is the internet?
Metro internet is provided. Performance can vary with cave/stone structure and room location.
How is heating provided?
Underfloor heating and air conditioning. There are no radiators.
What is in the bathroom kit?
Shampoo, conditioner, shower gel, bar and liquid soap, dental, shaving and makeup kits, cotton buds and pads, shoe sponge and horn. Bathrobe, slippers and hairdryer are provided.
Hotel
Is there a lift?
Yes. There is also a generator and a fire escape.
Is there EV charging?
No.
Is there parking?
Free parking in front of the hotel.
Are pets allowed?
Yes, pets are welcome.
Is smoking allowed?
Forbidden in rooms and indoor areas. A designated outdoor area is provided.
Is a baby cot available?
Yes, complimentary. Children 0–6 stay free; from 7, an extra bed is 50% of the stay rate.
Is water or tea and coffee complimentary?
Complimentary water is only in the rooms at check-in. All-day tea and coffee is charged.
Do you accept outside food delivery?
No. Please use the restaurant and room service.
Is there a games room?
No.
Is a doctor available?
Online doctor support is available.
Is there CCTV?
Yes. There is a CCTV security system.
Spa
Is the spa complimentary?
For staying guests the hammam (separate for women and men), sauna, steam, indoor and outdoor pools and fitness are complimentary. Massage, beauty centre and hairdresser are charged.
Are the pools mixed?
Yes. Under 10s are not admitted. Day guests may use indoor/outdoor pools and spa for 2500 TL.
Can I book a massage without staying?
Yes, subject to appointment and availability. Book at reception.
Dining
When is the restaurant open?
Restaurant 12:00–22:30. Breakfast 08:00–10:00. Room service 12:00–22:30.
What is the meal plan?
Bed and breakfast. Lunch and dinner are charged. Padishah Restaurant, Pukka and Çatalkaya Restaurant (terrace in the evening).
What is breakfast for day guests?
950 TL (confirm at reception; may change by season).
Is alcohol available?
Yes, sold on site. Bringing outside alcohol is not permitted.
Activities
May I take photos during activities?
Yes. Some areas may require a permit; Concierge will advise.
What if a balloon flight is cancelled?
If cancelled due to weather: transfer to another day, an alternative tour or a refund. The decision is made daily.
Are balloon flights safe?
We work with licensed operators and authorised crews. Flights depend on weather. Children under 6 are generally not accepted.
Do I need a licence for ATV?
A valid licence may be required for the driver. Passenger conditions depend on the operator.
Is transfer included for tours?
Many tours include hotel pickup. Whether it is included is confirmed at booking.
Booking
What are check-in and check-out times?
Check-in 14:00, check-out 12:00. Late checkout is subject to availability.
Is there a minimum stay?
It depends on date and season. A minimum stay may apply on special dates and in high season.
How do I book directly?
Via the HotelRunner booking engine or +90 384 219 31 94 / +90 533 928 95 86 / info@ccr-hotels.com.tr.
Can I fly a drone?
Subject to local restrictions and permits. Concierge can assist.
Is there a honeymoon package?
Yes. Room decoration, champagne and spa details are planned with Concierge.
Do you offer airport transfer?
Yes. Airport and private transfers are arranged with Concierge.
Do you issue invoices?
Yes, we send e-invoices.
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